Reach out to us
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team via live chat, email or phone for password resets, verification help, deposits and withdrawals, bonus enquiries or site access problems. We handle billing queries, security checks and device-specific faults promptly, and provide clear steps to resolve account-related or technical matters. Use the channels below to get in touch any time.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat & email |
| General enquiries | [email protected] - account and billing |
| Affiliate enquiries | [email protected] - partner team |
| Payments | [email protected] - deposits and withdrawals |
| Privacy | [email protected] - data requests |
| Phone | +61 2 9374 5821 |
| Working hours | Mon-Fri, 09:00-18:00 |
| Live chat | 24/7 |
Contact by email
Email is our preferred contact method for detailed requests, account issues or when documents are required. Send a clear subject line, your account ID and up‑to‑date contact details so we can action requests faster. Attach any supporting files and allow time for verification. For urgent matters, include "URGENT" in the subject and we will prioritise your case.
Contact Form
Response Time
Support enquiries are usually answered within one business day. Simple requests often receive a reply within a few hours, while more complex issues can take longer depending on their nature. We’ll keep you updated on progress and expected timelines. For urgent matters, use live chat for the quickest response and faster resolution.
Feedback
Tell us what you think - send feedback, suggestions or ideas to help improve Vegastars. We review every message carefully and use that input to refine site features, promos and support. Your feedback helps shape updates and fixes, so get in touch via live chat or email and let us know how we can make the site better for you.